TERMS & CONDITIONS: 2018/2019
Please ensure you read the following terms and conditions carefully before completing your booking with Cwmdu Campsite.
We recommend you book in advance to avoid disappointment, particularly during school holidays or bank holidays. At the time of booking full contact details are required and a deposit payment must be received in full by credit/debit card or cash. By booking you give permission for your contact details to be retained on our computer system.
A maximum group booking of 4 pitches is permitted (although exceptions may be made for Duke of Edinburgh bookings or similar, please email email@example.com to inquire about group bookings). We do not accept single sex groups or bookings made by anyone under the age of 18. We will endeavour to accommodate clients that are booked in as a group in adjoining pitches on the campsite but we must emphasise that we cannot guarantee it and it is not always possible, particularly when bookings are for bank holidays or during school holidays.
All deposits are non refundable. A minimum of 7 days written notice via letter or email, in advance of arrival date will be required from anyone wishing to cancel their booking. If more than 7 days notice is given, the booking may be re-arranged to another available date within 12 months of the original arrival date. Cancellations within 7 days of customer’s arrival date will not be transferable. If you cancel your booking after the full balance has been paid we shall retain your deposit and refund the balance to you – provided we have received your cancellation by email or post (not telephone) at least 7 days prior to arrival. Please note that the deposit might represent the full fee for your stay. Refunds cannot be made for any amendments made to the booking on arrival or during your stay.
You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to firstname.lastname@example.org) as soon as possible. Amendments are subject to availability and our cancellation policy (see above)
Failure to pay any remaining balances at least 5 days prior to arrival will result in termination of the contract and the booking will be cancelled. We do not issue cancellation notices in such cases. A further booking and deposit will be required should you wish to re-book.
Failure to arrive without prior notification within our Cancellation Policy (above) will receive no transfer or refund. If a pitch has been booked for more than one night and if no notification is given resulting in the pitch failing to be occupied by 6.00pm on the day following the day of expected arrival, we reserve the right to re-let the pitch with payment forfeited.
Cancellations or changes made by Cwmdu Campsite
In the unlikely event that the campsite is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.
If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to campsite or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the campsite. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.
Extensions can be arranged, subject to availability and possible relocation, although there is no guarantee that pitches can be extended beyond the date booked. If you wish to extend your stay please check with reception as soon as possible.
A minimum stay of 2 nights over bank holidays is required. If this creates any specific difficulties please email us as soon as possible at email@example.com.
Arrival / Departures
Your arrival is welcome from 12.00pm onwards. On arrival please check our arrivals board for your pitch location then report to reception where you will be asked to confirm your booking details. If reception is not open when you arrive, please call in to reception at the next opening time. Only persons declared in the original booking can be guaranteed to be accommodated. Except by prior arrangement, we might not have space if you arrive early. Our wardens are on site most of the time and the Reception is guaranteed to be open from 9 a.m. to 10am and 6pm until 7pm on weekdays (5-7pm on Friday) and 8:30am-10:30am and 5.00pm-7pm on Saturday and Sunday.
All pitches must be vacated by 12 noon of the day of departure unless by prior agreement. Late check outs may be possible, but you must confirm this with Reception on the morning of departure. Departure after 12 noon unless by prior agreement will incur a late departure fee. No refunds can be given for departing nights early.
Customers will be informed of their pitch number on arrival, in reception, or by referring to our arrivals board. The pitch is allocated according to the specified requirements made at the time of booking and is determined by a computerised booking system. Whilst every effort will be made to meet specific requirements for a particular pitch, no guarantee can be given.
Before pitching please ensure you have checked you pitch number, as specified on our arrivals board, to avoid being asked to move. We may, on occasions, have to move previously allocated pitches in order to make the best use of the pitches available. In these circumstances, if the pitch allocation is unacceptable to you, then we will refund all monies paid. Our liability will not extend beyond this refund.
A number of our pitches can accommodate awnings, but if you have not stated on the booking form that you require an awning, you may not be able to fit one on the pitch we allocate you. Therefore, please ensure you have contacted us via email at firstname.lastname@example.org if you require an awning, so we can ensure you have a suitable pitch. Cwmdu Campsite can not be held responsible or issue refunds if you are boked on an unsuitable pitch and unable to erect your awning if we have not been notified of the awning at least a week prior to your arrival.
Cwmdu Campsite’s camping pitches vary in size, therefore if you are bringing a large tent (over 6 man) you must notify us at the time of booking so we can allocate you an appropriate pitch. Cwmdu Campsite can not be held responsible or issue refunds if you are boked on an unsuitable pitch (and unable to fit your tent) if we have not been notified of the tent size at least a week prior to your arrival.
Pitches are limited to an additional ‘pop-up’ tent or small gazebo. These must be no larger than a two-man tent or a Gazebo of 2.5m x 2.5m and no more than one per pitch (there is a small charge for this). You must notify us if you are bringing an additional ‘pop-up’ tent or gazebo so we can allocate you a suitable pitch.
Only one car is guaranteed a space alongside each pitch and please note that during adverse weather conditions we might ask you to relocate all cars to an alternative parking area. Extra vehicles or will be accommodated where possible but at a small charge. Commercial vehicles are only permitted on site at the complete discretion of the park owners/wardens.
Please be aware that there may be children playing on the campsite so a strict speed limit of 5 miles per hour should be adhered to at all times.
Well-behaved dogs and other pets are welcome at Cwmdu Campsite. Please note that dogs have to be kept on leads at all times including whilst on the campsite. We do request that you clean up after your dog and if children take your dog/s for a walk they must be supervised by an appropriate adult. Dogs are not to be left unattended. Measures should also be taken by owners to prevent theirs dogs from recurrent barking. Please ensure any excrement is picked up and put in the dog bins located around the perimeter of the campsite. Dogs can be walked around the site or on the public footpaths adjacent to the campsite.
Fires / BBQ’s
Open camp fires are not permitted on the campsite under any circumstances. Free standing BBQ’s and fire pits are allowed but MUST be off the ground. Disposable BBQ’s can be used with appropriate stands but must not be placed directly on the grass or any of the park benches/tables. Please request a block from reception to put your disposable BBQ or firepit on if you do not have a stand.
No Fireworks to be set off on any part of the Park.
Please consider your neighbours and keep noise to a minimum after 10pm and before 8am in the morning. We will not tolerate unacceptable levels of noise that disturbs others. In the event of any unacceptable behaviour we reserve the right to ask you to leave the park. No loud music is to be played at any time.
The majority of the electric hook up points at Cmwdu Campsite at 10AMP. We have limited availability for 16AMP hook ups so if you require 16AMP, you must notify us via email at email@example.com at the time of booking, but please note: we cannot guarantee you a 16AMP hook up.
Some of our tent pitches have 6AMP hook up points. We cannot guarantee tent bookings requesting a 10AMP hook up will be allocated one and vice versa for customers requesting a 6AMP hook up. If we cannot accomodate your hook up request, we will notify you when we confirm your booking.
Cwmdu Campsite does not offer a play area for children. Children must be supervised at all times around the campsite and can play within the pitch space allocated to you. At quiet times, it may be possible for children to use vacant pitches for play but this cannot be guaranteed. The amenity block and associated facilities are not to be used as a play area. There is a play area and park in Cwmdu Village (approx. 300m away).
The person making the booking is responsible for the conduct of their party. Customers on the Park must comply with our general terms & conditions for their own and others safety. Failure to do so may result in eviction from the park with no refund. Cwmdu Campsite reserves the right to refuse access to customers who have previously breached Campsite rules, have been asked to vacate the Campsite, are using caravans for residential or employment purposes or who have previously been refused access to the Campsite.
To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the campsite or the attraction concerned.
We endeavour to ensure the information contained within this website is as accurate as possible, but there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.
Cwmdu Campsite cannot be held responsible for the accuracy, content, or availability of information about the campsite or our organisation that may be found on third party websites.
Anyone found defacing or causing damage to any building, equipment or property of the Campsite faces immediate eviction and/or prosecution. The pitch hirer will be responsible for and charged for any damage/breakages/loss caused by themselves or their visitors to the pitch or to any Park facilities or to other customers’ property. Your vehicles and their contents and accessories are left at your own risk. Cwmdu Campsite or its staff/associates shall not be liable for the loss, theft or damage of any property whilst they remain on the Campsite nor for any injury, accident or mishap to any person in the campsite. Customers must ensure that their property is secure and fully insured for any unforeseen eventuality. All caravans, tents and vehicles parked, stored or moved around on and around the site are parked, stored or moved entirely at the owners’ risk. The company accepts no liability for loss or damage to property, or injury to the owner and his/her party, howsoever caused.
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay. We do not offer cancellation insurance.
If you or any member of your party has a medical problem or disability which may affect your stay, please advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the campsite reserves the right as a last resort to cancel the booking should it be unable to make appropriate provision for a specific need or needs.
Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the campsite.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the campsite owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the owner of the campsite as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing. Any complaints arising out of your stay at the campsite that are not brought to the attention of the campsite during your stay are less likely to receive the same level of attention if made retrospectively.
Should you be dissatisfied with any aspect of the service provided by Cwmdu Campsite Ltd, you can bring it to our attention by writing to: Ms Sarah Farr, Cwmdu Campsite, Cwmdu, Crickhowell, Powys, NP8 1RU.
Complaints brought to our attention will normally receive a response within 7 working days.
All the information taken at the time of booking is collected for the purpose of processing your booking at Cwmdu Campsite. As part of our on-going monitoring and promotion of the campsite we may email you of late availability, future events or developments on the campsite. If you do not wish to receive any communication from Cwmdu Campsite, please email us at firstname.lastname@example.org.
We do not send unsolicited email communications and we do not sell, exchange or trade email addresses to or with third parties.
For fully booked dates, customers can email us at email@example.com, and can be added to a waiting list. Any vacancies will be notified by telephone, with pitches allocated to the first paying respondent.
In order to guarantee your reservation you will need to provide us with specific personal details relating to that reservation. Your details will be used only for the purpose of handling that reservation.
When making a reservation you will be transferred to a secure server in order to provide credit or debit card information. Any information you provide while you are within this secure environment is encrypted and cannot be read by a third party.
When you make a reservation we will use your email address for the purpose of fulfilling that booking. This will include sending you an email to confirm your reservation and may include additional communication should we need to contact you regarding specific requirements or a cancellation. If you choose to opt-in to our mailing list during the booking process, then we will store the contact details that you have provided so that we may fulfill your request for future communication.
All bookings made via our website must be paid in full with a credit or debit card.
All payments are taken via a secure gateway. We will never keep a record (either on-line or as a hard copy) of your credit card numbers. We will keep a record of your contact details.
All prices are quoted in £GBP and include tax (VAT) at the current rate (20%).